A new report* reveals that UK employees are facing increasing mental and physical health challenges, exacerbated by insufficient workplace support and the rising cost of living.

The findings, based on responses from over 2,000 workers, highlight a widening gap between what employees need and the support offered by employers.

Workers feel the pressure as mental health declines

Mental health struggles are escalating, with nearly 3 in 10 (30%) employees reporting a decline in their mental wellbeing over the past year. While 27% have experienced improvements, the situation remains alarming for many.

Additionally, almost three-quarters (74%) of people are concerned about rising living costs, adding pressure to an already overburdened workforce. Burnout, stress, and financial worries have also been cited as significant contributors to worsening mental health.

Productivity has also taken a hit. 45% of employees say their mental health has affected their work in the past 12 months, contributing to a rise in mental health absences, which cost UK employers £19.5 billion in 2023.

Businesses fall short of wellbeing support

Despite the growing need for support, over 1 in 4 (27%) employees report no access to wellbeing support at work, and where resources are available, they are often underutilised. Shockingly, 60% of workers with access to wellbeing programs have never used them.

“Evidence shows that happy and healthy employees are the most productive. We now urge employers to invest in people’s health and wellbeing, and more importantly, clearly communicate the available support to ensure employees benefit from these resources,” says Vicky Walker, Group Director of People at Westfield Health.

The report also found that while employees at SMEs are less likely to have access to wellbeing programs, they are more likely to use them when available.

In fact, 66% of employees who have used wellbeing support found it helpful, though 42% said they have never been asked for feedback on what they actually need. “It’s vital to collect employee data and feedback and identify key trends and needs. Regular feedback will help to measure the success of your workplace wellbeing strategy accurately,” advises Vicky Walker.

What employees actually want from workplace support 

As 40% of employees consider a job change within the next year, businesses face potentially massive costs—up to £38.3 billion for large companies and £47.1 billion for SMEs. To retain talent, businesses need to provide the right benefits.

Nearly 4 in 10 (39%) workers want access to private health insurance, while 29% prefer the value a 24/7 GP line, and 24% would appreciate mental health days. Health check-ups (22%), access to counselling (22%), and access to a gym (20%) were also cited as valued wellbeing benefits.

Flexible working hours also rank as a top priority for employees choosing their next employer. This is no surprise, as almost 1 in 4 employees worry that they’ll be forced to work more in the office and less from home.

Vicky Walker, Group Director of People, shares her final judgement on the findings:   “Offering schemes that provide free or heavily subsidised healthcare not only saves employees money but also encourages them to take preventative steps to look after their wellbeing. Ultimately reducing absence rates and boosting productivity for businesses.”

“The data paints a clear picture: employees are struggling, and businesses need to take proactive steps to address workers’ health and wellbeing. Companies must act now. Adding comprehensive support, whether it’s mental health training, an EAP or health cash plan to employee benefits packages and ensuring clear communication around them will make a world of difference.”

“The cost of inaction—financially and in terms of employee health—will continue to rise unless more robust support systems are implemented.”

* Westfield Health