HMRC ‘phone fail’ set to escalate

HMRC is letting down the self-employed at a time when they are proposing to make complying with off-payroll tax rules even more complicated, according to the Association of Independent Professionals and the Self-Employed. This follows revelations today that HMRC have failed to answer four million calls in the past year.
lifetime

HMRC is letting down the self-employed at a time when they are proposing to make complying with off-payroll tax rules even more complicated, according to the Association of Independent Professionals and the Self-Employed. Article by Andrew Chamberlain, Deputy Director of Policy – IPSE

This follows revelations today that HMRC have failed to answer four million calls in the past year. Andrew Chamberlain, IPSE Deputy Director of Policy, commented: “The self-employed don’t have an army of consultants and experts to assist them with complex matters of tax, and they rely on HMRC to provide them with timely assistance.

“Time spent on the phone is time the self-employed and independent professionals aren’t earning money. These problems are only going to get worse if the government continues to introduce more complex and more burdensome legislation which affects the self-employed.

“Right now, the government are consulting on extending the controversial IR35 off-payroll rules to the private sector, which means that businesses will be required to make difficult determinations about whether contractors should be taxed liked employees. This has already been a disaster in the public sector. Even HMRC, with all its supposed expertise can’t seem to get it right, losing two of three cases in the tax tribunal just this year. 

“But if these ill-judged proposals go through, who will be there to pick up the phone when businesses need assistance? “This will lead to a Catch-22 for companies who rely on genuinely self-employed contractors to drive innovation and productivity. If they apply IR35 to all contractors they engage, many will leave to seek work with their competitors. If they incorrectly determine who the rules apply to, businesses could be left with large tax liabilities.

“If HMRC are already under pressure to pick up the phone, imagine how chaotic it will be for businesses and the self-employed if the government proceeds with its ill-judged proposal to extend IR35 rules to the private sector.”


Receive more HR related news and content with our monthly Enewsletter (Ebrief)

Read more

Latest News

Read More

“Back to work versus hybrid models: Which way forward in 2025?”

15 January 2025

Newsletter

Receive the latest HR news and strategic content

Please note, as per the GDPR Legislation, we need to ensure you are ‘Opted In’ to receive updates from ‘theHRDIRECTOR’. We will NEVER sell, rent, share or give away your data to third parties. We only use it to send information about our products and updates within the HR space To see our Privacy Policy – click here

Latest HR Jobs

University of Salford – HRSalary: £32,296 to £36,924

University of Cambridge – Human Resources DivisionSalary: £62,098 to £65,814 per annum

King's College London – People ServicesSalary: £38,232 to £42,999 per annum, including London Weighting Allowance

London School of Hygiene & Tropical Medicine – DirectorateSalary: £62,928 to £72,092 per annum (inclusive of London Weighting), Grade 8

Read the latest digital issue of theHRDIRECTOR for FREE

Read the latest digital issue of theHRDIRECTOR for FREE